Abstract
Many software development enterprises are using total quality management (TQM) methodology to improve developmental efficiencies and enhance the quality of software. How e ective are these TQM programs in improving software quality? To answer this question, this paper examines the relationships between TQM implementation factors and several measures of software quality, including user satisfaction, the Capability Maturity Model level, and the extent of compliance with ISO 9000-3 guidelines. Data gathered from 247 software development sites show that, in general, there is a positive relationship between the TQM implementation factors and the indicators of software quality. However, the strengths of these relationships vary according to the factors considered.
| Original language | English |
|---|---|
| Pages (from-to) | 353-371 |
| Number of pages | 19 |
| Journal | Total Quality Management |
| Volume | 11 |
| Issue number | 3 |
| State | Published - 2000 |
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All Science Journal Classification (ASJC) codes
- Business, Management and Accounting(all)
Cite this
A study of the relationships between total quality management implementation factors and software quality. / Parzinger, Monica J.; Nath, Ravinder.
In: Total Quality Management, Vol. 11, No. 3, 2000, p. 353-371.Research output: Contribution to journal › Article
}
TY - JOUR
T1 - A study of the relationships between total quality management implementation factors and software quality
AU - Parzinger, Monica J.
AU - Nath, Ravinder
PY - 2000
Y1 - 2000
N2 - Many software development enterprises are using total quality management (TQM) methodology to improve developmental efficiencies and enhance the quality of software. How e ective are these TQM programs in improving software quality? To answer this question, this paper examines the relationships between TQM implementation factors and several measures of software quality, including user satisfaction, the Capability Maturity Model level, and the extent of compliance with ISO 9000-3 guidelines. Data gathered from 247 software development sites show that, in general, there is a positive relationship between the TQM implementation factors and the indicators of software quality. However, the strengths of these relationships vary according to the factors considered.
AB - Many software development enterprises are using total quality management (TQM) methodology to improve developmental efficiencies and enhance the quality of software. How e ective are these TQM programs in improving software quality? To answer this question, this paper examines the relationships between TQM implementation factors and several measures of software quality, including user satisfaction, the Capability Maturity Model level, and the extent of compliance with ISO 9000-3 guidelines. Data gathered from 247 software development sites show that, in general, there is a positive relationship between the TQM implementation factors and the indicators of software quality. However, the strengths of these relationships vary according to the factors considered.
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UR - http://www.scopus.com/inward/citedby.url?scp=1542635376&partnerID=8YFLogxK
M3 - Article
VL - 11
SP - 353
EP - 371
JO - Total Quality Management and Business Excellence
JF - Total Quality Management and Business Excellence
SN - 1478-3363
IS - 3
ER -