A study of the relationships between total quality management implementation factors and software quality

Monica J. Parzinger; Ravinder Nath

doi:10.1080/0954412006874

A study of the relationships between total quality management implementation factors and software quality

Monica J. Parzinger, Ravinder Nath

Department of Business Intelligence and Analytics

Research output: Contribution to journal › Article

56 Scopus citations

Abstract

Many software development enterprises are using total quality management (TQM) methodology to improve developmental efficiencies and enhance the quality of software. How e ective are these TQM programs in improving software quality? To answer this question, this paper examines the relationships between TQM implementation factors and several measures of software quality, including user satisfaction, the Capability Maturity Model level, and the extent of compliance with ISO 9000-3 guidelines. Data gathered from 247 software development sites show that, in general, there is a positive relationship between the TQM implementation factors and the indicators of software quality. However, the strengths of these relationships vary according to the factors considered.

Original language	English (US)
Pages (from-to)	353-371
Number of pages	19
Journal	Total Quality Management
Volume	11
Issue number	3
DOIs	https://doi.org/10.1080/0954412006874
State	Published - Jan 1 2000

All Science Journal Classification (ASJC) codes

Business, Management and Accounting(all)

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10.1080/0954412006874

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Parzinger, M. J., & Nath, R. (2000). A study of the relationships between total quality management implementation factors and software quality. Total Quality Management, 11(3), 353-371. https://doi.org/10.1080/0954412006874

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