Abstract
Whether increased usage of computer-based information systems (CBIS) results in improved end-user satisfaction is investigated. Data collected from 98 end users in 12 organizations indicate that as an aggregate both the frequency of on-the-job CBIS use and the proportion of total time spent using CBIS on the job are positively correlated with end-user satisfaction. For upper level managers, the higher the frequency of computer use per week, the more satisfied they are with their information systems. However, for lower level managers, it is not the frequency but the amount of time spent using computers that correlates significantly with their satisfaction level. This information in conjunction with the nature of the information systems (monitor, exception, inquiry, and analysis) that an organization provides to its users, could be pivotal in designing improved measures of end-user satisfaction.
| Original language | English |
|---|---|
| Pages (from-to) | 557-562 |
| Number of pages | 6 |
| Journal | Information Processing and Management |
| Volume | 25 |
| Issue number | 5 |
| DOIs | |
| State | Published - 1989 |
| Externally published | Yes |
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All Science Journal Classification (ASJC) codes
- Computer Science Applications
- Information Systems
- Library and Information Sciences
- Media Technology
- Management Science and Operations Research
Cite this
Are frequent computer users more satisfied? / Nath, Ravinder.
In: Information Processing and Management, Vol. 25, No. 5, 1989, p. 557-562.Research output: Contribution to journal › Article
}
TY - JOUR
T1 - Are frequent computer users more satisfied?
AU - Nath, Ravinder
PY - 1989
Y1 - 1989
N2 - Whether increased usage of computer-based information systems (CBIS) results in improved end-user satisfaction is investigated. Data collected from 98 end users in 12 organizations indicate that as an aggregate both the frequency of on-the-job CBIS use and the proportion of total time spent using CBIS on the job are positively correlated with end-user satisfaction. For upper level managers, the higher the frequency of computer use per week, the more satisfied they are with their information systems. However, for lower level managers, it is not the frequency but the amount of time spent using computers that correlates significantly with their satisfaction level. This information in conjunction with the nature of the information systems (monitor, exception, inquiry, and analysis) that an organization provides to its users, could be pivotal in designing improved measures of end-user satisfaction.
AB - Whether increased usage of computer-based information systems (CBIS) results in improved end-user satisfaction is investigated. Data collected from 98 end users in 12 organizations indicate that as an aggregate both the frequency of on-the-job CBIS use and the proportion of total time spent using CBIS on the job are positively correlated with end-user satisfaction. For upper level managers, the higher the frequency of computer use per week, the more satisfied they are with their information systems. However, for lower level managers, it is not the frequency but the amount of time spent using computers that correlates significantly with their satisfaction level. This information in conjunction with the nature of the information systems (monitor, exception, inquiry, and analysis) that an organization provides to its users, could be pivotal in designing improved measures of end-user satisfaction.
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U2 - 10.1016/0306-4573(89)90025-3
DO - 10.1016/0306-4573(89)90025-3
M3 - Article
VL - 25
SP - 557
EP - 562
JO - Information Processing and Management
JF - Information Processing and Management
SN - 0306-4573
IS - 5
ER -