Are frequent computer users more satisfied?

Research output: Contribution to journalArticle

19 Citations (Scopus)

Abstract

Whether increased usage of computer-based information systems (CBIS) results in improved end-user satisfaction is investigated. Data collected from 98 end users in 12 organizations indicate that as an aggregate both the frequency of on-the-job CBIS use and the proportion of total time spent using CBIS on the job are positively correlated with end-user satisfaction. For upper level managers, the higher the frequency of computer use per week, the more satisfied they are with their information systems. However, for lower level managers, it is not the frequency but the amount of time spent using computers that correlates significantly with their satisfaction level. This information in conjunction with the nature of the information systems (monitor, exception, inquiry, and analysis) that an organization provides to its users, could be pivotal in designing improved measures of end-user satisfaction.

Original languageEnglish
Pages (from-to)557-562
Number of pages6
JournalInformation Processing and Management
Volume25
Issue number5
DOIs
StatePublished - 1989
Externally publishedYes

Fingerprint

computer-based information system
Information systems
information system
Managers
manager
organization
End users
User satisfaction
time

All Science Journal Classification (ASJC) codes

  • Computer Science Applications
  • Information Systems
  • Library and Information Sciences
  • Media Technology
  • Management Science and Operations Research

Cite this

Are frequent computer users more satisfied? / Nath, Ravinder.

In: Information Processing and Management, Vol. 25, No. 5, 1989, p. 557-562.

Research output: Contribution to journalArticle

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