Associations between user training and information systems success

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Abstract

What type and amount of computer-related training are available to information system (IS) users? And, how do these relate to their (users) perceptions of the success of the systems used? This paper reports on a study designed to answer such questions. Data were collected from 98 IS users in 16 different departments of 12 organizations. The results indicate that there exist positive associations between various types of computer-related training/educational programmes an organization provides to IS users and the perceived success of IS. Specifically, the availability of a computer resident expert in the organizational functional area of users has the most significant positive relationship with success.

Original languageEnglish
Pages (from-to)259-265
Number of pages7
JournalInternational Journal of Information Management
Volume9
Issue number4
DOIs
Publication statusPublished - 1989
Externally publishedYes

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All Science Journal Classification (ASJC) codes

  • Management Information Systems
  • Organizational Behavior and Human Resource Management
  • Information Systems and Management
  • Library and Information Sciences
  • Information Systems
  • Computer Networks and Communications

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