Associations between user training and information systems success

R. Nath

doi:10.1016/0268-4012(89)90049-2

Associations between user training and information systems success

R. Nath

Research output: Contribution to journal › Article › peer-review

3 Scopus citations

Abstract

What type and amount of computer-related training are available to information system (IS) users? And, how do these relate to their (users) perceptions of the success of the systems used? This paper reports on a study designed to answer such questions. Data were collected from 98 IS users in 16 different departments of 12 organizations. The results indicate that there exist positive associations between various types of computer-related training/educational programmes an organization provides to IS users and the perceived success of IS. Specifically, the availability of a computer resident expert in the organizational functional area of users has the most significant positive relationship with success.

Original language	English (US)
Pages (from-to)	259-265
Number of pages	7
Journal	International Journal of Information Management
Volume	9
Issue number	4
DOIs	https://doi.org/10.1016/0268-4012(89)90049-2
State	Published - Dec 1989
Externally published	Yes

All Science Journal Classification (ASJC) codes

Information Systems
Computer Networks and Communications
Library and Information Sciences

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abstract = "What type and amount of computer-related training are available to information system (IS) users? And, how do these relate to their (users) perceptions of the success of the systems used? This paper reports on a study designed to answer such questions. Data were collected from 98 IS users in 16 different departments of 12 organizations. The results indicate that there exist positive associations between various types of computer-related training/educational programmes an organization provides to IS users and the perceived success of IS. Specifically, the availability of a computer resident expert in the organizational functional area of users has the most significant positive relationship with success.",

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