Abstract
Computer user expectations are known to influence user satisfaction with computer systems. This paper explores the relationship between the determinants of user expectations and user satisfaction. Based upon data collected from 252 users, it is found that users whose expectations are set by sources internal to the organization are significantly more satisfied with their information systems than those whose expectations are set by external sources. The results highlight the need for IS staff to communicate realistic expectations to users.
| Original language | English |
|---|---|
| Pages (from-to) | 529-537 |
| Number of pages | 9 |
| Journal | Information Processing and Management |
| Volume | 33 |
| Issue number | 4 |
| State | Published - Jul 1997 |
| Externally published | Yes |
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All Science Journal Classification (ASJC) codes
- Computer Science Applications
- Information Systems
- Library and Information Sciences
Cite this
Determinants of computer user expectations and their relationships with user satisfaction : An empirical study. / Ryker, Randy; Nath, Ravinder; Henson, James.
In: Information Processing and Management, Vol. 33, No. 4, 07.1997, p. 529-537.Research output: Contribution to journal › Article
}
TY - JOUR
T1 - Determinants of computer user expectations and their relationships with user satisfaction
T2 - An empirical study
AU - Ryker, Randy
AU - Nath, Ravinder
AU - Henson, James
PY - 1997/7
Y1 - 1997/7
N2 - Computer user expectations are known to influence user satisfaction with computer systems. This paper explores the relationship between the determinants of user expectations and user satisfaction. Based upon data collected from 252 users, it is found that users whose expectations are set by sources internal to the organization are significantly more satisfied with their information systems than those whose expectations are set by external sources. The results highlight the need for IS staff to communicate realistic expectations to users.
AB - Computer user expectations are known to influence user satisfaction with computer systems. This paper explores the relationship between the determinants of user expectations and user satisfaction. Based upon data collected from 252 users, it is found that users whose expectations are set by sources internal to the organization are significantly more satisfied with their information systems than those whose expectations are set by external sources. The results highlight the need for IS staff to communicate realistic expectations to users.
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UR - http://www.scopus.com/inward/citedby.url?scp=0031186135&partnerID=8YFLogxK
M3 - Article
VL - 33
SP - 529
EP - 537
JO - Information Processing and Management
JF - Information Processing and Management
SN - 0306-4573
IS - 4
ER -