Effects of TQM implementation factors on software quality

Monica J. Parzinger, Ravinder Nath

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Adoption of TQM principles has resulted in success within some organizations yet failed in others. Often it is the implementation process which is cited as the cause of failure rather than the TQM principles themselves. This study uses 8 TQM implementation factors identified for software development and evaluates the effects each of these has on various success measures of software quality. Statistical analysis indicates that Employee Empowerment has a significant effect on Customer Satisfaction, whereas, Customer Needs Assessment and Specific Skills Training both have an impact on the Extent of Compliance with ISO 9000-3 and the Capability Maturity Model level.

Original languageEnglish
Title of host publicationProceedings - Annual Meeting of the Decision Sciences Institute
Editors Anon
PublisherDecis Sci Inst
Pages834-836
Number of pages3
Volume2
StatePublished - 1997
Externally publishedYes
EventProceedings of the 1997 Annual Meeting of the Decision Sciences Institute. Part 1 (of 3) - San Diego, CA, USA
Duration: Nov 22 1997Nov 25 1997

Other

OtherProceedings of the 1997 Annual Meeting of the Decision Sciences Institute. Part 1 (of 3)
CitySan Diego, CA, USA
Period11/22/9711/25/97

All Science Journal Classification (ASJC) codes

  • Management Information Systems
  • Hardware and Architecture

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  • Cite this

    Parzinger, M. J., & Nath, R. (1997). Effects of TQM implementation factors on software quality. In Anon (Ed.), Proceedings - Annual Meeting of the Decision Sciences Institute (Vol. 2, pp. 834-836). Decis Sci Inst.