Impact of information systems on customers

Research output: Contribution to journalArticle

2 Citations (Scopus)

Abstract

The distinction between "users" of information systems of an organization and "customers" of the organization has not surfaced clearly in the literature on information systems planning and implementation. Also, the impact of the organization's information system on its customer is neither assessed nor clarified. This paper seeks to expose and, to some extent, fill these gaps. Based on his experience, the author derives three classes of assumptions likely to be made by organizations in managing the interface with their customers. Possible implications of such assumptions are discussed, and suggestions for planning the interface are offered.

Original languageEnglish
Pages (from-to)255-260
Number of pages6
JournalInformation and Management
Volume6
Issue number5
DOIs
StatePublished - 1983

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Information systems
Planning
Information systems implementation
Information systems planning

All Science Journal Classification (ASJC) codes

  • Computer Science (miscellaneous)
  • Engineering(all)

Cite this

Impact of information systems on customers. / Raval, Vasant.

In: Information and Management, Vol. 6, No. 5, 1983, p. 255-260.

Research output: Contribution to journalArticle

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