Abstract
The distinction between "users" of information systems of an organization and "customers" of the organization has not surfaced clearly in the literature on information systems planning and implementation. Also, the impact of the organization's information system on its customer is neither assessed nor clarified. This paper seeks to expose and, to some extent, fill these gaps. Based on his experience, the author derives three classes of assumptions likely to be made by organizations in managing the interface with their customers. Possible implications of such assumptions are discussed, and suggestions for planning the interface are offered.
| Original language | English |
|---|---|
| Pages (from-to) | 255-260 |
| Number of pages | 6 |
| Journal | Information and Management |
| Volume | 6 |
| Issue number | 5 |
| DOIs | |
| State | Published - 1983 |
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All Science Journal Classification (ASJC) codes
- Computer Science (miscellaneous)
- Engineering(all)
Cite this
Impact of information systems on customers. / Raval, Vasant.
In: Information and Management, Vol. 6, No. 5, 1983, p. 255-260.Research output: Contribution to journal › Article
}
TY - JOUR
T1 - Impact of information systems on customers
AU - Raval, Vasant
PY - 1983
Y1 - 1983
N2 - The distinction between "users" of information systems of an organization and "customers" of the organization has not surfaced clearly in the literature on information systems planning and implementation. Also, the impact of the organization's information system on its customer is neither assessed nor clarified. This paper seeks to expose and, to some extent, fill these gaps. Based on his experience, the author derives three classes of assumptions likely to be made by organizations in managing the interface with their customers. Possible implications of such assumptions are discussed, and suggestions for planning the interface are offered.
AB - The distinction between "users" of information systems of an organization and "customers" of the organization has not surfaced clearly in the literature on information systems planning and implementation. Also, the impact of the organization's information system on its customer is neither assessed nor clarified. This paper seeks to expose and, to some extent, fill these gaps. Based on his experience, the author derives three classes of assumptions likely to be made by organizations in managing the interface with their customers. Possible implications of such assumptions are discussed, and suggestions for planning the interface are offered.
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UR - http://www.scopus.com/inward/citedby.url?scp=0020831896&partnerID=8YFLogxK
U2 - 10.1016/0378-7206(83)90023-X
DO - 10.1016/0378-7206(83)90023-X
M3 - Article
AN - SCOPUS:0020831896
VL - 6
SP - 255
EP - 260
JO - Information and Management
JF - Information and Management
SN - 0378-7206
IS - 5
ER -