Marketplace experiences of consumers with visual impairments: Beyond the americans with disabilities act

Stacey Menzel Baker, Debra Lynn Stephens, Ronald Paul Hill

Research output: Contribution to journalArticle

51 Scopus citations


The authors explore how consumers with a variety of visital impairments handle day-to-day interactions with service providers, products, and services. Interviews with 21 people with visual impairments reveal that there are considerable individual differences in adaptation strategies, including the degree of independence desired and achieved. Interview themes are explicated by means of a conceptual model of the contexts and interplay of dependence and independence in the lives of people with visual impairments. The model suggests that independence and dependence are not mere opposites on a single dimension: rather, they are domain-specific and complex and are determined by both environmental factors and personal characteristics. It further suggests that some forms of dependency may be as adaptive for many people as is the striving for independence by others. The authors conclude with a discussion of implications for the Americans with Disabilities Act and marketing practice as well as the larger area of consumer vulnerability.

Original languageEnglish
Pages (from-to)215-224
Number of pages10
JournalJournal of Public Policy and Marketing
Issue number2
StatePublished - Sep 2001
Externally publishedYes


All Science Journal Classification (ASJC) codes

  • Business and International Management
  • Economics and Econometrics
  • Marketing

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