Marketplace experiences of consumers with visual impairments

Beyond the americans with disabilities act

Stacey Menzel Baker, Debra Lynn Stephens, Ronald Paul Hill

Research output: Contribution to journalArticle

48 Citations (Scopus)

Abstract

The authors explore how consumers with a variety of visital impairments handle day-to-day interactions with service providers, products, and services. Interviews with 21 people with visual impairments reveal that there are considerable individual differences in adaptation strategies, including the degree of independence desired and achieved. Interview themes are explicated by means of a conceptual model of the contexts and interplay of dependence and independence in the lives of people with visual impairments. The model suggests that independence and dependence are not mere opposites on a single dimension: rather, they are domain-specific and complex and are determined by both environmental factors and personal characteristics. It further suggests that some forms of dependency may be as adaptive for many people as is the striving for independence by others. The authors conclude with a discussion of implications for the Americans with Disabilities Act and marketing practice as well as the larger area of consumer vulnerability.

Original languageEnglish
Pages (from-to)215-224
Number of pages10
JournalJournal of Public Policy and Marketing
Volume20
Issue number2
StatePublished - Sep 2001
Externally publishedYes

Fingerprint

Visual impairment
Americans with Disabilities Act
Personal characteristics
Adaptation strategies
Individual differences
Marketing practices
Interaction
Impairment
Environmental factors
Conceptual model
Service provider
Consumer vulnerability

All Science Journal Classification (ASJC) codes

  • Business and International Management
  • Economics and Econometrics
  • Marketing

Cite this

Marketplace experiences of consumers with visual impairments : Beyond the americans with disabilities act. / Menzel Baker, Stacey; Stephens, Debra Lynn; Hill, Ronald Paul.

In: Journal of Public Policy and Marketing, Vol. 20, No. 2, 09.2001, p. 215-224.

Research output: Contribution to journalArticle

@article{84f522de9bd644dd91c1e6260a2fbab9,
title = "Marketplace experiences of consumers with visual impairments: Beyond the americans with disabilities act",
abstract = "The authors explore how consumers with a variety of visital impairments handle day-to-day interactions with service providers, products, and services. Interviews with 21 people with visual impairments reveal that there are considerable individual differences in adaptation strategies, including the degree of independence desired and achieved. Interview themes are explicated by means of a conceptual model of the contexts and interplay of dependence and independence in the lives of people with visual impairments. The model suggests that independence and dependence are not mere opposites on a single dimension: rather, they are domain-specific and complex and are determined by both environmental factors and personal characteristics. It further suggests that some forms of dependency may be as adaptive for many people as is the striving for independence by others. The authors conclude with a discussion of implications for the Americans with Disabilities Act and marketing practice as well as the larger area of consumer vulnerability.",
author = "{Menzel Baker}, Stacey and Stephens, {Debra Lynn} and Hill, {Ronald Paul}",
year = "2001",
month = "9",
language = "English",
volume = "20",
pages = "215--224",
journal = "Journal of Public Policy and Marketing",
issn = "0748-6766",
publisher = "American Marketing Association",
number = "2",

}

TY - JOUR

T1 - Marketplace experiences of consumers with visual impairments

T2 - Beyond the americans with disabilities act

AU - Menzel Baker, Stacey

AU - Stephens, Debra Lynn

AU - Hill, Ronald Paul

PY - 2001/9

Y1 - 2001/9

N2 - The authors explore how consumers with a variety of visital impairments handle day-to-day interactions with service providers, products, and services. Interviews with 21 people with visual impairments reveal that there are considerable individual differences in adaptation strategies, including the degree of independence desired and achieved. Interview themes are explicated by means of a conceptual model of the contexts and interplay of dependence and independence in the lives of people with visual impairments. The model suggests that independence and dependence are not mere opposites on a single dimension: rather, they are domain-specific and complex and are determined by both environmental factors and personal characteristics. It further suggests that some forms of dependency may be as adaptive for many people as is the striving for independence by others. The authors conclude with a discussion of implications for the Americans with Disabilities Act and marketing practice as well as the larger area of consumer vulnerability.

AB - The authors explore how consumers with a variety of visital impairments handle day-to-day interactions with service providers, products, and services. Interviews with 21 people with visual impairments reveal that there are considerable individual differences in adaptation strategies, including the degree of independence desired and achieved. Interview themes are explicated by means of a conceptual model of the contexts and interplay of dependence and independence in the lives of people with visual impairments. The model suggests that independence and dependence are not mere opposites on a single dimension: rather, they are domain-specific and complex and are determined by both environmental factors and personal characteristics. It further suggests that some forms of dependency may be as adaptive for many people as is the striving for independence by others. The authors conclude with a discussion of implications for the Americans with Disabilities Act and marketing practice as well as the larger area of consumer vulnerability.

UR - http://www.scopus.com/inward/record.url?scp=0035643142&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=0035643142&partnerID=8YFLogxK

M3 - Article

VL - 20

SP - 215

EP - 224

JO - Journal of Public Policy and Marketing

JF - Journal of Public Policy and Marketing

SN - 0748-6766

IS - 2

ER -