Abstract
Computer based information systems (IS) are comprised of five components: hardware, software, data, people, and procedures. Instruments to measure overall user satisfaction with IS have focused on at most three of these components. The most widely used instrument measures satisfaction with the data component, i.e. the quality of information products (INFO), and two aspects of the people component, i.e. user's knowledge and involvement (KI), and the computer staff and services (STAFF). In this study, the hardware and procedure components are referred to collectively as ancillary products (AP) of an IS. Data collected from 232 users showed a strong correlation (.54, p
| Original language | English |
|---|---|
| Pages (from-to) | 44-48 |
| Number of pages | 5 |
| Journal | Journal of Computer Information Systems |
| Volume | 38 |
| Issue number | 2 |
| State | Published - Dec 1997 |
| Externally published | Yes |
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All Science Journal Classification (ASJC) codes
- Information Systems
Cite this
User satisfaction determinants : The role of hardware and procedural components. / Ryker, Randy; Nath, Ravinder.
In: Journal of Computer Information Systems, Vol. 38, No. 2, 12.1997, p. 44-48.Research output: Contribution to journal › Article
}
TY - JOUR
T1 - User satisfaction determinants
T2 - The role of hardware and procedural components
AU - Ryker, Randy
AU - Nath, Ravinder
PY - 1997/12
Y1 - 1997/12
N2 - Computer based information systems (IS) are comprised of five components: hardware, software, data, people, and procedures. Instruments to measure overall user satisfaction with IS have focused on at most three of these components. The most widely used instrument measures satisfaction with the data component, i.e. the quality of information products (INFO), and two aspects of the people component, i.e. user's knowledge and involvement (KI), and the computer staff and services (STAFF). In this study, the hardware and procedure components are referred to collectively as ancillary products (AP) of an IS. Data collected from 232 users showed a strong correlation (.54, p
AB - Computer based information systems (IS) are comprised of five components: hardware, software, data, people, and procedures. Instruments to measure overall user satisfaction with IS have focused on at most three of these components. The most widely used instrument measures satisfaction with the data component, i.e. the quality of information products (INFO), and two aspects of the people component, i.e. user's knowledge and involvement (KI), and the computer staff and services (STAFF). In this study, the hardware and procedure components are referred to collectively as ancillary products (AP) of an IS. Data collected from 232 users showed a strong correlation (.54, p
UR - http://www.scopus.com/inward/record.url?scp=3042903990&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=3042903990&partnerID=8YFLogxK
M3 - Article
VL - 38
SP - 44
EP - 48
JO - Journal of Computer Information Systems
JF - Journal of Computer Information Systems
SN - 0887-4417
IS - 2
ER -