User satisfaction determinants: The role of hardware and procedural components

Randy Ryker; Ravinder Nath

User satisfaction determinants: The role of hardware and procedural components

Research output: Contribution to journal › Article › peer-review

Abstract

Computer based information systems (IS) are comprised of five components: hardware, software, data, people, and procedures. Instruments to measure overall user satisfaction with IS have focused on at most three of these components. The most widely used instrument measures satisfaction with the data component, i.e. the quality of information products (INFO), and two aspects of the people component, i.e. user's knowledge and involvement (KI), and the computer staff and services (STAFF). In this study, the hardware and procedure components are referred to collectively as ancillary products (AP) of an IS. Data collected from 232 users showed a strong correlation (.54, p

Original language	English (US)
Pages (from-to)	44-48
Number of pages	5
Journal	Journal of Computer Information Systems
Volume	38
Issue number	2
State	Published - Dec 1 1997
Externally published	Yes

All Science Journal Classification (ASJC) codes

Information Systems
Education
Computer Networks and Communications

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