User satisfaction determinants: The role of hardware and procedural components

Randy Ryker, Ravinder Nath

Research output: Contribution to journalArticlepeer-review

3 Scopus citations


Computer based information systems (IS) are comprised of five components: hardware, software, data, people, and procedures. Instruments to measure overall user satisfaction with IS have focused on at most three of these components. The most widely used instrument measures satisfaction with the data component, i.e. the quality of information products (INFO), and two aspects of the people component, i.e. user's knowledge and involvement (KI), and the computer staff and services (STAFF). In this study, the hardware and procedure components are referred to collectively as ancillary products (AP) of an IS. Data collected from 232 users showed a strong correlation (.54, p

Original languageEnglish (US)
Pages (from-to)44-48
Number of pages5
JournalJournal of Computer Information Systems
Issue number2
StatePublished - Dec 1 1997
Externally publishedYes

All Science Journal Classification (ASJC) codes

  • Information Systems
  • Education
  • Computer Networks and Communications


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