User satisfaction determinants

The role of hardware and procedural components

Randy Ryker, Ravinder Nath

Research output: Contribution to journalArticle

3 Citations (Scopus)

Abstract

Computer based information systems (IS) are comprised of five components: hardware, software, data, people, and procedures. Instruments to measure overall user satisfaction with IS have focused on at most three of these components. The most widely used instrument measures satisfaction with the data component, i.e. the quality of information products (INFO), and two aspects of the people component, i.e. user's knowledge and involvement (KI), and the computer staff and services (STAFF). In this study, the hardware and procedure components are referred to collectively as ancillary products (AP) of an IS. Data collected from 232 users showed a strong correlation (.54, p

Original languageEnglish
Pages (from-to)44-48
Number of pages5
JournalJournal of Computer Information Systems
Volume38
Issue number2
StatePublished - Dec 1997
Externally publishedYes

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Computer hardware
hardware
Information systems
determinants
information system
computer-based information system
Hardware
staff
software

All Science Journal Classification (ASJC) codes

  • Information Systems

Cite this

User satisfaction determinants : The role of hardware and procedural components. / Ryker, Randy; Nath, Ravinder.

In: Journal of Computer Information Systems, Vol. 38, No. 2, 12.1997, p. 44-48.

Research output: Contribution to journalArticle

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